Restaurant / Hospitality
AI Answering for Tumbled Rock Brewery & Kitchen
Tumbled Rock Brewery & Kitchen
AI Answering Service Case Study
1,089
Total Inbound Calls
Handled in a single peak-season month.
62%
Calls Resolved by AI
675 guest questions answered instantly.
26s
Average Call Duration
For AI-resolved inquiries.
The Challenge: Peak Season Chaos
Tumbled Rock, a high-traffic brewery and kitchen, faced a constant barrage of phone calls during peak season. Staff were overwhelmed, spending valuable time answering repetitive questions like "What's your wait time?" or "Are dogs allowed on the patio?". This diverted their focus from providing excellent in-person service, leading to potential frustration for both staff and guests.
The Solution: A 24/7 AI Receptionist
Toros AI implemented an Intelligent Call Answering service trained specifically on Tumbled Rock's FAQs. The AI was designed to handle the most common inquiries instantly, 24/7, without any human intervention. This freed up the front-of-house team to focus entirely on the guests in front of them, improving service speed and quality.
Key Outcomes
During a peak-season month, our voice-AI answered 1,089 calls, instantly resolving 62% of guest questions (≈ 675 calls) in an average of 26 seconds. Bartenders and hosts no longer field repetitive calls, freeing them to deliver faster, friendlier in-house service.
"Our front-of-house team has a lot more breathing room. Guests at the bar are better served and our bartenders and hosts are very happy not having to answer so many calls."
Ready to Empower Your Team?
See how our AI Answering Service can handle repetitive calls, reduce staff workload, and improve customer satisfaction for your business.